IT
Support
Hillside Technology provides best-in-class IT support to small businesses (SMB), mid-market, and enterprises. Our model is built around providing 24/7/365 around-the-clock support services at a flat and predictable cost.
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Super fast response speeds
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24/7/365 around-the-clock helpdesk
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Flat-rate Unlimited Support
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Simple Per-User Subscription Pricing
Comprehensive IT Support:
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End-User Support & IT Helpdesk
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Pro-active Maintenance of Technology
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Monitoring & Alerting response (NOC)
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Technology Procurement Services
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Documentation of Technology Systems
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Focused On:
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Super fast 10-minute or less responses
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Expert level technical team
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Real-time visibility into resolution status
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Monthly reports outlining our performance (KPIs)
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IT Support plans:
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Hillside Technology Diamond IT – Flat-Rate Unlimited Support, per-user subscription support
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Hillside Technology Clarity IT – Service Level Agreement (SLA) for Enterprise